Terms of Use

These Terms of Use ("Terms") govern access to and use of the Calven service available at app.calven.ai (the "Service"), operated by Calven AI, LLC ("Calven", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to it.

1. Eligibility and accounts

The Service is intended for business use. You must provide accurate account information and keep your credentials secure. You are responsible for activity that occurs under your account. Accounts belong to a workspace: workspace administrators can manage members and their access, and your organization is responsible for its members' use of the Service.

2. The Service and early access

Calven provides AI agents for product marketing, including competitive intelligence, voice of customer analysis, target audience research, and positioning and messaging. The Service is currently in early access and provided free of charge. Features may change, be added, or be removed at any time, and we do not guarantee uninterrupted availability during early access. We may introduce paid plans in the future; we will give you reasonable advance notice, and you will never be charged without your explicit agreement.

3. Your content

You retain all rights to the content you submit to the Service, including uploaded files, documents, transcripts, CRM data, and anything your workspace creates with it ("Content"). You grant Calven a limited license to host, store, process, transmit, and display Content solely to provide and support the Service. Your Content is not used to train foundation AI models. You are responsible for having the necessary rights to the Content you submit.

4. AI-generated output

The Service generates output using third-party large language models. AI output may be inaccurate, incomplete, or outdated. You are responsible for reviewing output before relying on it or sharing it, and for how you use it. The Service does not provide legal, financial, or other professional advice.

5. Integrations and third-party services

You may connect optional third-party services to your workspace. By connecting a service, you authorize Calven to exchange data with it on your behalf. Your use of a third-party service is governed by that service's own terms, and you can disconnect it at any time. The Service also collects publicly available web data (for example, competitor websites) on your behalf; you agree to use these capabilities in compliance with applicable law.

6. Acceptable use

You agree not to:

• use the Service for unlawful purposes or in violation of others' rights;
• submit Content you do not have the right to use, including personal data you have no lawful basis to process;
• interfere with or disrupt the Service, or attempt to access another workspace's data;
• reverse engineer the Service or use it to build a competing product;
• resell or sublicense the Service without our written consent.

7. Intellectual property

The Service, its software, and its design are owned by Calven or its licensors. Except for the rights expressly granted in these Terms, no rights in the Service are transferred to you. If you send us feedback or suggestions, we may use them without obligation to you.

8. Publicity and customer references

You grant Calven the right to use your organization's name and logo to identify you as a Calven customer on our website and in our marketing and promotional materials. We will use your logo consistent with any brand guidelines you provide to us. If you prefer that we not use your name or logo, you can opt out at any time by emailinglegal@calven.ai, and we will stop using it in materials we publish going forward.

9. Privacy

Our Privacy Policy explains what personal data we collect and how we handle it. It forms part of these Terms.

10. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, and non-infringement. Early access software may contain defects; we do not warrant that the Service will be error-free or uninterrupted.

11. Limitation of liability

To the maximum extent permitted by law, Calven will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Calven's total liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the twelve months before the claim and one hundred US dollars ($100).

12. Indemnification

You will indemnify Calven against third-party claims arising from your Content or your breach of these Terms.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms or where required by law. After account deletion, your Content is removed from our systems and backups within approximately 30 days.

14. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the Service before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. Disputes will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction.

16. Contact

Calven AI, LLC
6 Liberty Square, PMB #596, Boston, MA 02109, USA
legal@calven.ai